Coping with customer complaints

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    Author
    Bell, SJ; Luddington, JA
    Date
    2006-02-01
    Source Title
    JOURNAL OF SERVICE RESEARCH
    Publisher
    SAGE PUBLICATIONS INC
    University of Melbourne Author/s
    Bell, Simon
    Affiliation
    Management and Marketing
    Metadata
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    Document Type
    Journal Article
    Citations
    Bell, S. J. & Luddington, J. A. (2006). Coping with customer complaints. JOURNAL OF SERVICE RESEARCH, 8 (3), pp.221-233. https://doi.org/10.1177/1094670505283785.
    Access Status
    This item is currently not available from this repository
    URI
    http://hdl.handle.net/11343/28020
    DOI
    10.1177/1094670505283785
    Description

    C1 - Refereed Journal Article
    Keywords
    Marketing

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