Coping with customer complaints
AuthorBell, SJ; Luddington, JA
Source TitleJOURNAL OF SERVICE RESEARCH
PublisherSAGE PUBLICATIONS INC
University of Melbourne Author/sBell, Simon
AffiliationManagement and Marketing
Document TypeJournal Article
CitationsBell, S. J. & Luddington, J. A. (2006). Coping with customer complaints. JOURNAL OF SERVICE RESEARCH, 8 (3), pp.221-233. https://doi.org/10.1177/1094670505283785.
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C1 - Refereed Journal Article
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