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dc.contributor.authorBell, SJ
dc.contributor.authorLuddington, JA
dc.date.available2014-05-21T21:03:33Z
dc.date.issued2006-02-01
dc.identifierhttp://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000240610900002&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=d4d813f4571fa7d6246bdc0dfeca3a1c
dc.identifier.citationBell, S. J. & Luddington, J. A. (2006). Coping with customer complaints. JOURNAL OF SERVICE RESEARCH, 8 (3), pp.221-233. https://doi.org/10.1177/1094670505283785.
dc.identifier.issn1094-6705
dc.identifier.urihttp://hdl.handle.net/11343/28020
dc.descriptionC1 - Refereed Journal Article
dc.languageEnglish
dc.publisherSAGE PUBLICATIONS INC
dc.subjectMarketing
dc.titleCoping with customer complaints
dc.typeJournal Article
dc.identifier.doi10.1177/1094670505283785
melbourne.peerreviewPeer Reviewed
melbourne.affiliationThe University of Melbourne
melbourne.affiliation.departmentManagement and Marketing
melbourne.source.titleJOURNAL OF SERVICE RESEARCH
melbourne.source.volume8
melbourne.source.issue3
melbourne.source.pages221-233
dc.research.codefor1505
melbourne.publicationid139783
melbourne.elementsid319605
melbourne.contributor.authorBell, Simon
melbourne.internal.ingestnoteAbstract bulk upload (2017-07-20)
dc.identifier.eissn1552-7379
melbourne.accessrightsThis item is currently not available from this repository


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