Perceived service quality and customer trust - Does enhancing customers' service knowledge matter?
Author
Eisingerich, AB; Bell, SJDate
2008-02-01Source Title
JOURNAL OF SERVICE RESEARCHPublisher
SAGE PUBLICATIONS INCUniversity of Melbourne Author/s
Bell, SimonAffiliation
Management and MarketingMetadata
Show full item recordDocument Type
Journal ArticleCitations
Eisingerich, A. B. & Bell, S. J. (2008). Perceived service quality and customer trust - Does enhancing customers' service knowledge matter?. JOURNAL OF SERVICE RESEARCH, 10 (3), pp.256-268. https://doi.org/10.1177/1094670507310769.Access Status
This item is currently not available from this repositoryDescription
C1 - Refereed Journal Article
Keywords
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