Perceived service quality and customer trust - Does enhancing customers' service knowledge matter?

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    Author
    Eisingerich, AB; Bell, SJ
    Date
    2008-02-01
    Source Title
    JOURNAL OF SERVICE RESEARCH
    Publisher
    SAGE PUBLICATIONS INC
    University of Melbourne Author/s
    Bell, Simon
    Affiliation
    Management and Marketing
    Metadata
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    Document Type
    Journal Article
    Citations
    Eisingerich, AB; Bell, SJ, Perceived service quality and customer trust - Does enhancing customers' service knowledge matter?, JOURNAL OF SERVICE RESEARCH, 2008, 10 (3), pp. 256 - 268
    Access Status
    This item is currently not available from this repository
    URI
    http://hdl.handle.net/11343/28024
    DOI
    10.1177/1094670507310769
    Description

    C1 - Refereed Journal Article
    Keywords
    Marketing

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