Customer empowerment and relationship outcomes in healthcare consultations

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    Author
    Ouschan, R; Sweeney, J; Johnson, L
    Date
    2006-09
    Source Title
    European Journal of Marketing
    Publisher
    Emerald
    University of Melbourne Author/s
    Johnson, Lester
    Affiliation
    Melbourne Business School
    Metadata
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    Document Type
    Journal Article
    Citations
    Ouschan, R., Sweeney, J. & Johnson, L. (2006). Customer empowerment and relationship outcomes in healthcare consultations. European Journal of Marketing, 40 (9/10), pp.1068-1086. https://doi.org/10.1108/03090560610681014.
    Access Status
    This item is currently not available from this repository
    URI
    http://hdl.handle.net/11343/29643
    DOI
    10.1108/03090560610681014
    Keywords
    Marketing

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