Service worker role in encouraging customer organizational citizenship behaviors

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    Author
    Bove, LL; Pervan, SJ; Beatty, SE; Shiu, E
    Date
    2009-07-01
    Source Title
    JOURNAL OF BUSINESS RESEARCH
    Publisher
    ELSEVIER SCIENCE INC
    University of Melbourne Author/s
    Bove, Liliana
    Affiliation
    Management and Marketing
    Metadata
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    Document Type
    Journal Article
    Citations
    Bove, L. L., Pervan, S. J., Beatty, S. E. & Shiu, E. (2009). Service worker role in encouraging customer organizational citizenship behaviors. JOURNAL OF BUSINESS RESEARCH, 62 (7), pp.698-705. https://doi.org/10.1016/j.jbusres.2008.07.003.
    Access Status
    This item is currently not available from this repository
    URI
    http://hdl.handle.net/11343/29663
    DOI
    10.1016/j.jbusres.2008.07.003
    Keywords
    Marketing

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