Service worker role in encouraging customer organizational citizenship behaviors
Author
Bove, LL; Pervan, SJ; Beatty, SE; Shiu, EDate
2009-07-01Source Title
JOURNAL OF BUSINESS RESEARCHPublisher
ELSEVIER SCIENCE INCUniversity of Melbourne Author/s
Bove, LilianaAffiliation
Management and MarketingMetadata
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Journal ArticleCitations
Bove, L. L., Pervan, S. J., Beatty, S. E. & Shiu, E. (2009). Service worker role in encouraging customer organizational citizenship behaviors. JOURNAL OF BUSINESS RESEARCH, 62 (7), pp.698-705. https://doi.org/10.1016/j.jbusres.2008.07.003.Access Status
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