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Service worker role in encouraging customer organizational citizenship behaviors

dc.contributor.authorBove, LL
dc.contributor.authorPervan, SJ
dc.contributor.authorBeatty, SE
dc.contributor.authorShiu, E
dc.date.available2014-05-21T23:29:46Z
dc.date.issued2009-07-01
dc.identifierhttp://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000266573400004&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=d4d813f4571fa7d6246bdc0dfeca3a1c
dc.identifier.citationBove, L. L., Pervan, S. J., Beatty, S. E. & Shiu, E. (2009). Service worker role in encouraging customer organizational citizenship behaviors. JOURNAL OF BUSINESS RESEARCH, 62 (7), pp.698-705. https://doi.org/10.1016/j.jbusres.2008.07.003.
dc.identifier.issn0148-2963
dc.identifier.urihttp://hdl.handle.net/11343/29663
dc.languageEnglish
dc.publisherELSEVIER SCIENCE INC
dc.subjectMarketing
dc.titleService worker role in encouraging customer organizational citizenship behaviors
dc.typeJournal Article
dc.identifier.doi10.1016/j.jbusres.2008.07.003
melbourne.peerreviewPeer Reviewed
melbourne.affiliationThe University of Melbourne
melbourne.affiliation.departmentManagement and Marketing
melbourne.source.titleJOURNAL OF BUSINESS RESEARCH
melbourne.source.volume62
melbourne.source.issue7
melbourne.source.pages698-705
dc.description.pagestart698
melbourne.publicationid135799
melbourne.elementsid316967
melbourne.contributor.authorBove, Liliana
melbourne.internal.ingestnoteAbstract bulk upload (2017-07-20)
dc.identifier.eissn1873-7978
melbourne.accessrightsThis item is currently not available from this repository


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