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    Why did they do that? Variability in routine transactions

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    Author
    Davern, MJ; Wilkin, CL
    Date
    2009-01-01
    Source Title
    Information Technology and People
    Publisher
    EMERALD GROUP PUBLISHING LIMITED
    University of Melbourne Author/s
    Davern, Michael; Davern, Melanie
    Affiliation
    Accounting
    Metadata
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    Document Type
    Journal Article
    Citations
    Davern, M. J. & Wilkin, C. L. (2009). Why did they do that? Variability in routine transactions. INFORMATION TECHNOLOGY & PEOPLE, 22 (1), pp.78-88. https://doi.org/10.1108/09593840910937517.
    Access Status
    This item is currently not available from this repository
    URI
    http://hdl.handle.net/11343/29924
    DOI
    10.1108/09593840910937517
    Abstract
    <jats:sec><jats:title content-type="abstract-heading">Purpose</jats:title><jats:p>The purpose of this paper is to provide a frank reflection on the authors' journey in applying social theory to understand the routine use of a transaction‐processing system in a rich field context.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-heading">Design/methodology/approach</jats:title><jats:p>Inspired by a perplexing initial observation, the program of research moved quickly from one of more traditional positivist methods (experiments and surveys) to case study research. The case study involved observation and comparative analysis of the routine use of a reservation system across a large franchised accommodation chain.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-heading">Findings</jats:title><jats:p>As a reflective essay, the key findings relate to the research process itself. The essence of the findings is that applying social theory is itself a social process.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-heading">Originality/value</jats:title><jats:p>The paper finds that insight can come from understanding the routine use of IT as a social artefact, not just from studying crises or latest innovations.</jats:p></jats:sec>
    Keywords
    Information Systems

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