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    A semiotic information quality framework: development and comparative analysis

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    Author
    Price, R; Shanks, G
    Date
    2005-06-01
    Source Title
    JOURNAL OF INFORMATION TECHNOLOGY
    Publisher
    SAGE PUBLICATIONS LTD
    University of Melbourne Author/s
    Shanks, Graeme; PRICE, ROSANNE
    Affiliation
    Information Systems
    Metadata
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    Document Type
    Journal Article
    Citations
    Price, R. & Shanks, G. (2005). A semiotic information quality framework: development and comparative analysis. JOURNAL OF INFORMATION TECHNOLOGY, 20 (2), pp.88-102. https://doi.org/10.1057/palgrave.jit.2000038.
    Access Status
    This item is currently not available from this repository
    URI
    http://hdl.handle.net/11343/30079
    DOI
    10.1057/palgrave.jit.2000038
    Abstract
    <jats:p> An organization depends on quality information for effective operations and decisionmaking. However, there is still no agreement as to how quality should be defined in terms of specific quality categories and criteria. Proposed information quality frameworks have limitations with respect to either consistency, resulting from a non-theoretical approach to framework development, or scope, considering only objective but not subjective information quality perspectives. In this paper, we describe a unique research approach to framework development that addresses these problems and compare it to those used previously for other frameworks. Semiotic theory, the philosophical theory of signs, is used to ensure rigor and scope. It provides a theoretical basis for framework structure - quality categories and their criteria - and for integrating objective and subjective quality views. Empirical refinement based on academic, practitioner, and end-user focus groups is then used to ensure relevance. </jats:p>
    Keywords
    Information Systems

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