Toward achieving customer satisfaction in online grocery shopping: Lessons learned from Australian and Swiss cases, electronic customer relationship management

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    Author
    KURNIA, S; Schubert, P
    Date
    2006
    Source Title
    Electronic Customer Relationship Management
    Publisher
    M.E. Sharpe, Inc
    University of Melbourne Author/s
    Kurnia, Sherah
    Affiliation
    Information Systems
    Metadata
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    Document Type
    Chapter
    Citations
    KURNIA, S. & Schubert, P. (2006). Toward achieving customer satisfaction in online grocery shopping: Lessons learned from Australian and Swiss cases, electronic customer relationship management. Electronic Customer Relationship Management, (3), pp.177-196. M.E. Sharpe, Inc.
    Access Status
    This item is currently not available from this repository
    URI
    http://hdl.handle.net/11343/30081
    Keywords
    Information Systems

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