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dc.contributor.authorKURNIA, S
dc.contributor.authorSchubert, P
dc.date.available2014-05-22T00:17:31Z
dc.date.issued2006
dc.identifier.citationKURNIA, S. & Schubert, P. (2006). Toward achieving customer satisfaction in online grocery shopping: Lessons learned from Australian and Swiss cases, electronic customer relationship management. Electronic Customer Relationship Management, (3), pp.177-196. M.E. Sharpe, Inc.
dc.identifier.isbn978-0-7656-1327-1
dc.identifier.urihttp://hdl.handle.net/11343/30081
dc.publisherM.E. Sharpe, Inc
dc.subjectInformation Systems
dc.titleToward achieving customer satisfaction in online grocery shopping: Lessons learned from Australian and Swiss cases, electronic customer relationship management
dc.typeChapter
melbourne.peerreviewPeer Reviewed
melbourne.affiliationThe University of Melbourne
melbourne.affiliation.departmentInformation Systems
melbourne.source.titleElectronic Customer Relationship Management
melbourne.source.pages177-196
dc.research.codefor0806
dc.description.sourcechapter10
dc.description.pagestart177
melbourne.publicationid78817
melbourne.elementsid289310
pubs.edition3
melbourne.contributor.authorKurnia, Sherah
melbourne.accessrightsThis item is currently not available from this repository


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