Satisfaction, complaint, and the stock value gap
AuthorLuo, X; Homburg, C
Source TitleJOURNAL OF MARKETING
PublisherSAGE PUBLICATIONS INC
University of Melbourne Author/sHOMBURG, CHRISTIAN
AffiliationManagement and Marketing
Document TypeJournal Article
CitationsLuo, X. & Homburg, C. (2008). Satisfaction, complaint, and the stock value gap. JOURNAL OF MARKETING, 72 (4), pp.29-43. https://doi.org/10.1509/jmkg.72.4.29.
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