University Library
  • Login
A gateway to Melbourne's research publications
Minerva Access is the University's Institutional Repository. It aims to collect, preserve, and showcase the intellectual output of staff and students of the University of Melbourne for a global audience.
View Item 
  • Minerva Access
  • Business & Economics
  • Management and Marketing
  • Management and Marketing - Research Publications
  • View Item
  • Minerva Access
  • Business & Economics
  • Management and Marketing
  • Management and Marketing - Research Publications
  • View Item
JavaScript is disabled for your browser. Some features of this site may not work without it.

    Satisfaction, complaint, and the stock value gap

    Thumbnail
    Citations
    Scopus
    Web of Science
    Altmetric
    68
    47
    Author
    Luo, X; Homburg, C
    Date
    2008-07-01
    Source Title
    JOURNAL OF MARKETING
    Publisher
    SAGE PUBLICATIONS INC
    University of Melbourne Author/s
    HOMBURG, CHRISTIAN
    Affiliation
    Management and Marketing
    Metadata
    Show full item record
    Document Type
    Journal Article
    Citations
    Luo, X. & Homburg, C. (2008). Satisfaction, complaint, and the stock value gap. JOURNAL OF MARKETING, 72 (4), pp.29-43. https://doi.org/10.1509/jmkg.72.4.29.
    Access Status
    This item is currently not available from this repository
    URI
    http://hdl.handle.net/11343/30193
    DOI
    10.1509/jmkg.72.4.29
    Keywords
    Marketing

    Export Reference in RIS Format     

    Endnote

    • Click on "Export Reference in RIS Format" and choose "open with... Endnote".

    Refworks

    • Click on "Export Reference in RIS Format". Login to Refworks, go to References => Import References


    Collections
    • Minerva Elements Records [53039]
    • Management and Marketing - Research Publications [638]
    Minerva AccessDepositing Your Work (for University of Melbourne Staff and Students)NewsFAQs

    BrowseCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects
    My AccountLoginRegister
    StatisticsMost Popular ItemsStatistics by CountryMost Popular Authors