Satisfaction, complaint, and the stock value gap

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    Author
    Luo, X; Homburg, C
    Date
    2008-07-01
    Source Title
    JOURNAL OF MARKETING
    Publisher
    SAGE PUBLICATIONS INC
    University of Melbourne Author/s
    HOMBURG, CHRISTIAN
    Affiliation
    Management and Marketing
    Metadata
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    Document Type
    Journal Article
    Citations
    Luo, X. & Homburg, C. (2008). Satisfaction, complaint, and the stock value gap. JOURNAL OF MARKETING, 72 (4), pp.29-43. https://doi.org/10.1509/jmkg.72.4.29.
    Access Status
    This item is currently not available from this repository
    URI
    http://hdl.handle.net/11343/30193
    DOI
    10.1509/jmkg.72.4.29
    Keywords
    Marketing

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