Mental Health Telephone Triage: Managing Psychiatric Crisis and Emergency
AuthorSands, N; Elsom, S; Marangu, E; Keppich-Arnold, S; Henderson, K
Source TitlePerspectives in Psychiatric Care
Document TypeJournal Article
CitationsSands, N., Elsom, S., Marangu, E., Keppich-Arnold, S. & Henderson, K. (2013). Mental Health Telephone Triage: Managing Psychiatric Crisis and Emergency. PERSPECTIVES IN PSYCHIATRIC CARE, 49 (1), pp.65-72. https://doi.org/10.1111/j.1744-6163.2012.00346.x.
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C1 - Journal Articles Refereed
PURPOSE: The study aims to identify and articulate how mental health telephone triage (MHTT) clinicians manage psychiatric crisis and emergency via the telephone. DESIGN AND METHODS: An observational design was employed in the study. Wireless headsets were used to observe 197 occasions of MHTT. FINDINGS: Clinicians use a range of practical strategies, therapeutic skills, and psychosocial interventions to manage psychiatric crises and emergencies via the telephone. PRACTICE IMPLICATIONS: The evidence base for managing psychiatric crisis/emergency in MHTT is minimal. These findings contribute to the MHTT knowledge base and provide evidence-based strategies for high-quality emergency mental health care.
KeywordsMental Health Nursing; Mental Health
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