High performance work systems and employee experience of work in the service sector: The case of aged care
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Date
2007-09-01
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British Journal of Industrial Relations
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WILEY
Melbourne Authors
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Management and Marketing
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Journal Article
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Harley, B., Allen, B. C. & Sargent, L. D. (2007). High performance work systems and employee experience of work in the service sector: The case of aged care. British Journal of Industrial Relations, 45 (3), pp.607-633. https://doi.org/10.1111/j.1467-8543.2007.00630.x.
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C1 - Refereed Journal Article
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Abstract
In spite of the growing body of research on high performance work systems (HPWS), there is little evidence on their application in the service sector. It is commonly argued, however, that occupational segmentation in services is a barrier to HPWS. Analysis of data from aged‐care workers indicates that: HPWS have positive outcomes for workers; highly skilled nurses are no more likely than lowly skilled personal care workers to be subject to HPWS; and in some cases, HPWS are associated with more positive outcomes for low‐skilled than high‐skilled workers. These findings suggest that HPWS may well be widely applicable in service settings.
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Business and Management