TY  - JOUR
AU  - Bell, SJ
AU  - Menguc, B
AU  - Stefani, SL
Y2  - 2014/05/21
Y1  - 2004/03/01
SN  - 0092-0703
UR  - http://hdl.handle.net/11343/28013
LA  - English
PB  - SPRINGER
KW  - Marketing
T1  - When customers disappoint: A model of relational internal marketing and customer complaints
DO  - 10.1177/0092070303261467
IS  - JOURNAL OF THE ACADEMY OF MARKETING SCIENCE
VL  - 32
IS  - 2
SP  - 112-126
L1  - /bitstream/handle/11343/28013/255153_139788.pdf?sequence=1&isAllowed=n
ER  -