TY  - JOUR
AU  - Bell, SJ
AU  - Luddington, JA
Y2  - 2014/05/21
Y1  - 2006/02/01
SN  - 1094-6705
UR  - http://hdl.handle.net/11343/28020
LA  - English
PB  - SAGE PUBLICATIONS INC
KW  - Marketing
T1  - Coping with customer complaints
DO  - 10.1177/1094670505283785
IS  - JOURNAL OF SERVICE RESEARCH
VL  - 8
IS  - 3
SP  - 221-233
L1  - /bitstream/handle/11343/28020/255160_139783.pdf?sequence=1&isAllowed=n
ER  -